How Automating Feedback Kills Inclusion

How Automating Feedback Kills Inclusion

Everyone’s talking a lot about Artificial Intelligence at work.
The promise is things will get better but I’ve spoken to a leader who said then when it comes to trust. It makes things worse. For inclusion.

Key Topics Covered in This Episode:

1. How Automating Feedback Kills Inclusion

2. The Feedback Fallacy and Why It's a Problem

3. Social Exchange Theory and Its Role in Building Inclusive Workplaces

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Key Takeaways from This Episode:

1. Automating feedback destroys trust.

   • "Last week I spoke to an HR leader in an education business who said: 'AI shouldn’t be taking the feedback responsibility away from managers. Managers need to learn how to write good feedback.'"

2. Feedback is a social exchange, not a software task.

   • "If someone gives you feedback, if you are open to feedback from that person. It’s likely that you trust that person. It’s likely that they earned that trust."

3. Trust is the foundation of inclusion.

   • "The first thing is to earn trust. This means you must... but it also means creating an environment where people can trust each other. We find this takes place via social exchanges."

Check out these resources (if applicable):

3 Frameworks I Use To Build Inclusive Workplaces