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Are you emotional at work? Find out my thoughts on why some people are more emotional about their work than others Here are some key topics covered from this episode: An interesting observation from Store Greeters What debt collectors and flight...
Are you emotional at work?
Find out my thoughts on why some people are more emotional about their work than others
Here are some key topics covered from this episode:
Play the episode for more
Here are some key takeaways from this episode:
Emotional Labour is a form of work
“They weren’t just doing their job; they were doing a bit extra. They were smiling, they were positive. I noticed the difference. That little extra they’re providing.That difference can be described as emotional labour “
Diversity & Inclusion work involves Emotional Labour
“There’s a lot of emotional labour required in this work, training people, consulting with people leaders. Or the research part….I know this because I am one of these people”
Emotional Labour can lead to emotional exhaustion
“You shouldn’t be surprised to hear that emotional labour is connected with emotional exhaustion.”
Here are some resources so you can go deeper:
Arlie Russell Hochschild – Wikipedia
The Managed Heart: Commercialization of Human Feeling
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